IT support
The Technological Backbone of Seamless Business Operations
In many companies, IT issues only come into focus when something breaks. At DONE., the goal of IT support is prevention and fast, professional assistance. Within our service structure, we don’t just offer general help – we provide tailored support packages designed around specific business needs, ensuring your systems remain up to date and secure at all times.
What Does IT Support Cover?
Our IT support is not an anonymous helpdesk built around ticket handling. With a dedicated project manager and a team of developers and testers, we ensure that while your systems are working, you can sleep peacefully.
Through hour-based service agreements, we provide guaranteed availability, so whether you need to resolve a technical issue or require administrative assistance, we’re right there with you.
We also understand that every project demands a different level of attention, which is why our support models are tailored to your company’s specific needs.
Pay-As-You-Go Support Package
“When You Just Need Someone to Call”
- No fixed fees or commitments – use it only when you actually need assistance
- No reserved hourly framework – tasks are scheduled based on available capacity
- No automatic maintenance – WordPress and plugin updates are performed upon prior request
- No designated contact person – support requests can be sent to a central email address, and our team responds promptly
Minimal Support Package
“If You Want a Maintained System”
- Annual agreement with fixed pricing
- Monthly allocation: 3 developer/tester hours and 1 project management hour for maintenance
- Automatic maintenance included: monthly WordPress and plugin updates
- Dedicated project manager to assist with troubleshooting
Standard Support
“If You’d Like Us to Hold Your Hand”
- Six-month agreement with fixed pricing
- Monthly allocation: 6 developer/tester hours and 2 project management hours for maintenance
- Automatic maintenance included: monthly WordPress and plugin updates
- Dedicated project manager for troubleshooting and coordination
Custom Support Package
“If You Want to Further Develop Your Website”
- Our most flexible model, available with a quarterly agreement and fixed pricing based on a customized hourly rate
- Reserved hourly framework defined by individual agreement
- 50% of unused hours can be rescheduled within the same quarter
- The allocated hours allow not only maintenance tasks but also scheduled feature enhancements
- Automatic maintenance included
- Dedicated project manager supports troubleshooting and task scheduling
Why Is IT Support and a Dedicated Contact Critical?
Today, IT underpins every area of business, making professional support essential for risk management.
- Business Continuity
For clients with reserved hourly frameworks, we guarantee availability and operational stability. - Personalized Communication
All support packages (except pay-as-you-go) include a designated project manager who directly assists with troubleshooting and task planning. - Security & Updates
Through automatic maintenance, we minimize security vulnerabilities and technological obsolescence.
If you feel that IT issues are holding back your company’s day-to-day operations, get in touch with us.
References
Laravel Development
If you are looking for a technology that ensures your software will not become unsustainable within a few years, we will guide you toward Laravel.
Custom WordPress Development
For us, WordPress is a versatile framework that, in expert hands, is capable of supporting even the most complex enterprise-level requirements.
AI Prototyping
Starting the development of a digital product is a serious decision. The greatest risk is rarely the technology itself, but rather discovering—only at the end of the development process—that the client envisioned one thing, the developer built another, and the end user would prefer something entirely different.
DONE. has been working in the online space for over a decade: designing, developing and coding digital assets. We know that a fresh appearance and an accurate implementation are just as important as impeccable functionality and efficient operation. We respond to our clients’ challenges by examining business needs, creative requirements and technological capabilities holistically.
Those who chose us
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